First I just want to say that you
cannot just walk in and try on dresses. You have to make an appointment. I wouldn’t try just walking in either. I went
in one night to see the dress that I had picked out online. Seeing the dress in
a picture and in person are two separate things. Anyway, they showed me the
dress after telling me not to touch anything, take the dresses out of the bag
or off the racks. And they never came back to offer any other help. Plus, when I
left they didn’t even look up to say “Have a goodnight”. Strike one.
I decided I would give them a second
chance, maybe if I have an appointment, they will actually help me. Wrong!!!
This weekend I had an appointment
at David’s Bridal to try on some dresses for my wedding which is next year. I
went in a little early and let the associate up front know that I had an
appointment at one o’clock. I filled out some paperwork and let her know I just
wanted to try some dresses on and I would be back to purchase the dress.
For the sake of identity I will
change the name of the consultant who helped me. The associate introduced me to
Mary. Mary asked me if I had any dresses in mind and I said yes, right away,
she took me over to the dresses on the rack and picked up two (and only two)
which were close to each other. She asked me to look at the clearance dresses
and came back a few minutes later as I was browsing the rack. This is all
within 10 minutes of walking in the door.
She says, “Let’s get you in these
dresses we’re already running out of time.” Rushed already! I've been here for all of ten minutes and I'm running out of time? Seriously, you
don’t say that to a customer, it’s a very good way of losing them. She kept
commenting on how they were “so busy” and this was “bridal Christmas” and
they’re always this busy. Like she was too busy to help me very long. I was there to find a dress! I wanted to try
on more than just those two but she never offered to go find any more of the
dresses I picked out. When I did try on the dress she didn’t help me get it on.
When I finally was able to get it on, she didn’t make any comments about it she
just let me talk. This was the dress that I found online and said, “That is the
dress I want.” I liked in the picture and I loved it on. But seriously she didn’t tell me if it looked
good, she didn’t offer to take pictures for me. She didn’t offer any advice
whatsoever.
So I tried on the other one and yet
again she didn’t help and when I didn’t come out for a few minutes, she finally
came in and helped me. Although, she apologized I don’t think she meant it. I
felt like she was only doing it because she had to not because she wanted to
help. I felt like I was not important as a customer to her.
Anyway, what really makes me upset
is the fact that the consultant helping the bride next to me was going out of
her way to help her. She commented on the dresses she was trying on saying that
that particular material looked nice, that color looked good on her, the style
fit her body type. She even offered to find her some more dresses with a
particular material and style for her to try on. Yes, I was listening to her
exceptional customer service and wondering why I wasn’t getting the same
service?
I went through the trouble to make
sure that I had an appointment so that I could try on the dresses, and this is
the service I get? I have worked in
retail long enough to know that you should give every customer excellent
service. I don’t see how David’s Bridal is any different than Wal-Mart except
for the fact that they should be even more attentive to their customers who
will probably be shelling out a good chunk of change (try at least 500 between
bride’s dress, shoes, accessories, undergarments, and bridemaid’s dresses).
These consultants should do everything they can to make the customer happy.
I also did a little research and
read reviews on DB’s around the country and it is no better anywhere else. That
is truly sad.
and around the country ( I just picked random places)
All in all, I give the customer
service one star out of five stars. If I could find another dress similar to
the one I want from them I would not give my money to David’s. Horrible
customer service equals bad reviews and that is what you are getting
Springfield, David’s Bridal! I tried to do the customer experience survey on
their website but you have to have the store number off of the receipt and
since I didn’t buy anything that day, I cannot fill it out. L
See why didn't I get this kind of attention and service? They weren't going to buy anything, just to review the dresses!
I wish I had had the other consultant,
maybe this would have been a bit more positive. Oh well every experience can’t be
positive. But something I’ve learned is that negative experiences have a greater
effect on a person and that person is more likely to do as I’m doing and posting
it on the internet for everyone to see. In other words, negative experiences spread
faster than do positive experiences and we tend to have more experiences that
are negative in shopping, dining, etc…
One last thing the appointments are
supposed to be an hour long,
I left after about 30 minutes and declining the offer to get a store credit
card, as well very displeased. Strike Two.
On a positive note:
The dress I am in love with is
exclusive to David’s Bridal and it looks amazing on me. I am going to go to the Columbia store and give them
a chance so I can try on the dress for my mother-in-law-to-be. So this is my
solution, if all fails, I am going to order it online and have it shipped, that
way I can skip the hassle at the store since I know my size and someone who can
do the alterations for me(probably much
cheaper than DB).
Strike three and I will find another
store to shop, we will see.
My dress and with this color too:
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